Wg69 believes that healthy entertainment begins with self-awareness. We provide the control tools, guidance, and support every member needs to enjoy a fun and well-managed gaming experience over the long term.
Online gaming should be a source of entertainment and enjoyment — not stress or burden. At wg69, we understand that there is a fine line between playing for fun and playing excessively. That is why we take a proactive approach to promoting healthy gaming habits among all our members.
Whether you are a new player or a long-standing wg69 member, awareness of how to play responsibly is an essential foundation. Gambling is an entertainment activity that involves real financial risk. Good decisions come from a clear understanding of your own limits — time limits, financial limits, and emotional limits.
Wg69 provides a range of tools and resources specially designed to help you stay within a safe gaming zone. All tools are accessible free of charge within your account and will take effect in real time as soon as you activate them.
All of the following tools are available in your account and can be activated at any time. We will not question or obstruct your decision to use them.
Set your own daily, weekly, or monthly deposit limit. Once a limit is set, our system will automatically block any deposit that exceeds that amount. Reducing a limit takes effect immediately, while increasing a limit requires a 24-hour cooling-off period as an additional safeguard.
Set the maximum amount you are willing to lose within a given period. Once the loss limit is reached, your account will be blocked from placing new wagers until the next period begins. This feature gives you full control over your financial risk while playing.
Set the maximum amount of time you wish to spend on the platform in a single session. Once the time limit is reached, you will receive a warning and will then be automatically logged out. This helps you avoid losing track of time while playing and maintain a healthy daily balance.
Need a short break? Activate cool-off mode for a period of 24 hours, 7 days, or 30 days. During this period, you will not be able to log in or place any wagers. Your entire balance remains safe and withdrawals can still be processed. This is the best way to give yourself breathing room without any long-term commitment.
If you feel you need a longer break, the self-exclusion option allows you to close account access for a period of 6 months, 1 year, or permanently. During the exclusion period, you will also not receive any marketing communications from wg69. Valid balances will be returned once the verification process is complete.
Get a full overview of your betting activity — including total time spent, deposits made, wins, and losses over any period you choose. This report helps you make an honest assessment of your gaming habits and decide whether any changes need to be made.
Responsible gaming means making conscious, controlled decisions every time you access the wg69 platform. It is not about avoiding enjoyment, but about ensuring that your gaming activity stays within healthy boundaries and does not interfere with other aspects of your life.
The following are the core principles we recommend to all wg69 members, regardless of their experience level or the size of their bets:
Every player has a different threshold. What matters most is being honest with yourself. If you find yourself in the orange or red category above, wg69 encourages you to use the self-control tools or contact our support team immediately.
Gambling problems rarely appear overnight. They typically develop gradually, with small signs that are easy to overlook in the early stages. Recognising these signs early gives you the best opportunity to take action before the situation becomes more serious.
Answer the following questions honestly. If you answer "yes" to three or more questions, we encourage you to speak with someone you trust or contact wg69 support for further guidance.
Have you ever played longer or spent more than you planned?
Have you ever lied to family members or friends about your gambling activity or the amount you have spent?
Have you ever tried to win back money you had lost by continuing to play ("chasing losses")?
Have you ever used money meant for bills, rent, food, or other necessities to gamble?
Has gambling caused you to feel stressed, guilty, or affected your relationships with loved ones?
Have you ever tried to stop or quit gambling but were unable to do so?
Do you gamble to escape problems, stress, loneliness, or other negative feelings?
Do thoughts about gambling interfere with your concentration at work, school, or when spending time with family?
This is not a clinical diagnosis. It is a self-reflection tool to help you understand your relationship with gambling activities. If you are concerned about your playing habits, please contact the wg69 support team or seek assistance from a qualified mental health professional.
Wg69 takes the protection of children and minors extremely seriously. Our platform is exclusively for individuals aged 18 and above, and we have multiple active mechanisms in place to prevent access by underage users.
If you have children at home, we encourage you to take the following steps to prevent them from accessing online gambling platforms:
All self-control tools at wg69 are designed to be easy to access and implement. Here is a quick guide to activating each tool available in your account:
Access all control tools through the "Account Settings" or "Responsible Gaming" section in your dashboard.
Set a deposit limit, loss limit, or time limit according to your needs. Reductions to limits take effect immediately.
Choose a break period between 24 hours and 30 days. Your account will be temporarily suspended with no loss of balance.
For long-term exclusions (6 months or more), please contact our support team to process your request promptly.
Download a full report of your playing activity for any time period from the "Account History" section.
Our 24/7 support team is ready to help you activate any control tools or answer related enquiries.
If you or someone you know needs help with a gambling problem, know that support is available. Seeking help is a sign of courage, not weakness. Here are some ways to get support:
The trained wg69 customer support team is ready to assist you at any time, 24 hours a day, 7 days a week. You can reach us via live chat within the platform to discuss self-control options or request self-exclusion immediately. All conversations are strictly confidential.
If you feel that a gambling problem has seriously affected your life, we encourage you to seek help from a qualified mental health professional or a counsellor experienced in addiction. Many people have successfully recovered from gambling problems with the right support.
The first thing you should do is talk to someone you trust — whether a family member, close friend, or medical professional. Do not try to face this challenge alone. Strong social support is one of the most important factors in the recovery process.